ECS helps organisations see the whole picture of Value and deploy Customer Value Requirements into the organisational processes, be it in Sales, Marketing & Distribution or Product design or Manufacturing & Supplier Management. ECS's Customer Satisfaction Deployment tool helps an organisation to stop wasting its time and resources as well as the customer's time and resources and deliver on customer satisfaction all the time in changing scenarios. Using latest concepts and tools of Lean Consumption and Quality Function Deployment ECS helps organisations deliver customer satisfaction be design.

The Extended concept of Value of Product and Services:

• Quality & Delivery
  o Right first time
  o On time Acceptable Price
   
• Service
  o How customers are treated
  o Information, Care and Consideration
   
• Convenience
  o Ease of the event
  o Distance, Time, remembering etc

Lean Thinking applied to Provision (buy parts, manufacture and distribute products, provide services) involves:

• Specifying what creates value from the customer perspective
• Identifying all steps across the whole value stream
• Making those actions that create value flow
• Only making or providing what is pulled by the customer just in time
• Striving for perfection by continually removing successive layers of waste

The logic of Lean Production can be applied to Consumption of products by consumers. By seeing consumption as a process, products and services can be improved for the benefit of the producer / provider as well as the consumer. ECS helps deploy the following Lean Solution principles through Quality Function Deployment into the bloodstream of an organisation:

• Solve the consumers problem completely
• Don't waste the consumer's (or the provider's) time