Our comprehensive BPI model starts with the value creation driver and merges it with an assessment of the processes to determine process changes. The method is to identify Key Business Processes( KBPs) and improvement opportunities through detailed process mapping, process benchmarking, and finally implementation of quantum tangible improvements. The approach also incorporates customer aspirations, key issues and expectations of process owners & users. The outcome of our BPI exercise results in significant improvement in cycle time, cost lines, quality deliverables and flexibility.