“Variations need to be identified, measured and eliminated”
ECS is the pioneer in Six Sigma consulting in India and carries vast hands-on experience in Process design, Process Improvement and Process Characterization across industries. Our vast experience in TQM and Quality System implementation in Indian Industries lends depth to our Six Sigma toolkit.
Formulating a good strategy is not enough.
The value you can realize from your strategy is only as much as your process, people and performance can deliver. This is why it is imperative to drive these three to the level of perfection demanded by the primary objectives of your organization.
This could never be truer than in the current context, where organizations try to thrive in chaos, processes are driven by people and employee turnover results in the loss of not only human assets, but also the cumulative intellectual capital of individuals.
The world's leading organizations have transitioned through this phase successfully but only with the help of a powerful device - Six Sigma.
Six Sigma – The ECS way
ECS helps organizations use the Six Sigma platform to develop processes that are both capable and performing.
The premise is simple yet only a few leading organizations across the globe have been able to achieve results using Six Sigma. Our approach demystifies the secret of Six Sigma by establishing clear measures that directly impact Customer and Shareholder Value - Measures of Excellence and Performance. Measures of Excellence (MOE) assess effectiveness of processes and people from a customer's point of view. Measures of Performance (MOP), in turn, assess the efficiency of processes and people from a shareholder's point of view.
Methodology: For decades organiztions have used traditional business practices to achieve results. But when the goal is perfection, Six Sigma is an indispensable tool.
Our approach to Six Sigma encompasses various aspects of Six Sigma implementation best practices across the globe. The focus during Six Sigma implementations is to create a Sigma Score card that helps organizations stay on path to stretched Goals while developing Competency and self-sustenance.
Built on DMAIC and DFSS methodology, we bring the best in Six Sigma implementation to all client organizations.
Partners in Value Realization:-
Key features of ECS Six Sigma implementation methodology includes
Providing key linkages with business strategy
Proof – of – Concept implementations
Partnering with organization to help achieve sustainable benefits
Competency development within organizations for achieving continuous development
Helping organizations identify and design IT platform for the Six Sigma processes
Experience: Case study I (SIX SIGMA METRICS AT A SHARED FINANCIAL SERVICES PROVIDER)
Due to large - scale migrations and non-standardized practices there was a very high level of rework and the division had one of the lowest customer satisfaction (CSAT) scores.
The need was to identify and implement the best practices across regions and define standard performance metrics across regions.
We used Quality Function Deployment (QFD) to develop Six Sigma Metrics, which helped identify gaps in effectiveness from the customer’s point of view and benchmark against best practices within the company.
This led to: complete alignment of the people and processes with stakeholder expectations, timely identification of potential exposure and better controls, and generated a healthy competition amongst units for quality improvement.
Quick implementation of improvements during the project saved Rs. 2 crore and opportunities worth Rs. 4 crore were identified.
Key highlights of the Intervention:-
The focus was to bring about significant tangible improvements in terms of Cost, Quality, Delivery & Flexibility across identified business processes
The intervention tailored to deliver 10 times return on invested professional fees
Our intervention helped align people, processes & services with overall strategic objectives & business requirements
This assignment rolled out simultaneously at 3 different locations across the globe
