Our work in the retail banking – liability products spans across the Transformation & Business challenges.
Transformation & Business Challenges
One of the biggest challenges that retail banking would be make their existing branch set up to perform more as sales channel and hence acquiring more customers and increasing the wallet share of the existing customers.
Second major challenge is to provide ‘ Moment of Magic ‘ of experience to every customer interface moments with the branch or sales force.
Our value proposition
Increasing Wallet Share & Market share
Redefining the sales roles of branches after centralization of operation activities
Defining the new sales structure at branches and at regional level (Out bound sales team)
Design and implement sales planning process for branch
Define and implement lead nurturing and conversion process
Providing ‘Moments of Magic’ at Customer Interface points
Reducing customer waiting time for all transactions
Improving effectiveness & efficiency of customer interface processes
Robust query handling & complaint resolution
Our Credentials
Branch Channel : Setting benchmarks for customer services in branch
Customer service processes such as Cash, DD/ P.O, Fund Transfer
Account initiation processes such as Account opening, Fixed deposit -opening, renewal, closure processes
