Our work in the Centralized Operations – Asset/ liability/ Wholesale banking area spans across the Transformation & Business challenges.
Transformation & Business Challenges
With every bank realizing that the best of way taking full advantage of technology imitative is to migrate all operations work to centralized set up, the challenge is to decide the nature of processes to be migrated to centralized set up and the extent of centralization . One of the fears of centralization has also been the ‘Trade off’ between the cost savings and the customer service . It is hence all the more important to work out centralization strategy such that the banks can
Migrate all deferred transactions to branches and leverage economies of scale
Provide seamless service delivery to customer despite migrating processes to remote centralized operations
Our value proposition
Strategizing the Centralization for Retail liability/ Asset Operation processes
Identifying the business process centralizing opportunities.
Analyzing extent of centralization and trade off
Defining the Centralization/ Outsourcing Strategy, Model & road map.
Define changed organization structure, roles and responsibilities of branch personnel and centralized operations
Organization wide Change Management to implement the ‘Centralized operations’
Defining Manpower requirements for branch & centralized set up post centralization
Design and implementation of centralized processing centre
Master mind process migration from branches to centralized processing centre
Design of centralized lay out based on ‘Lean Service line’ principles
Design management dashboards to track process adherence and performance
Handholding/ Masterminding implementation across all branches
Our Credentials
Centralization of processes : ‘First Time Right’ Process migration to centralized hubs/ Improving operations of Centralized Hubs
Account Opening process
Default Deliverables process
Bank statement, Account statements, Fund Transfer, etc
