Services   >> Construction & Real Estate  >> Our Value Proposition

 
ECS has helped property developers build competitive edge at the market place by improving its operational efficiencies.
 
ECS has helped companies address the following operational challenges:
 
  • How to become the highest quality provider and lowest cost manufacturer?
  • How to improve processes that have a high dependence on business partners/outsourced agencies?
  • How to institutionalize the culture of Quality and Continuous Improvement, with the right attitudes and skills?
 
Part of the value chain we participate in
 
  • Building ‘Voice of Customer’ in Product Design processes
  • Improving Project Management and site supervision processes for timely and first-time right quality execution
  • Assuring ‘zero defect’ quality with reduced rework and wastages
  • Creating customer delight in all customer interfacing ‘moments of truth’ processes like Sales, Modification requests, Hand-over and Complaint resolution
  • Developing advanced project costing and cost control systems
  • Ensuring ‘full value sourcing’ in Procurement and Contractor Management
  • Improving collections and administration processes
  • Building people capability, technically & managerially, and creating an environment of empowerment along with a high performance culture
 
Customer Value Management Processes
Marketing – Promotions, Events, Fairs, Tie-ups
Sales processes – Outbound calling, site & sample flat tours, selling
Modification request execution – Costing & execution
Property handover to customer – Final painting, snag corrections
Customer complaint resolution
Shareholder-Value Management Processes
New Product Development – Based on VoC
Project Costing & Controls
Procurement, Contractor appointment & cost control
Collections & cash flow management
Accounting & Management Information Systems
Project Management Processes
Land Acquisition process
Liasioning & Approvals process
Project Planning
Project Execution – Site supervision & coordination
Property maintenance
Employee-value Management Processes
Vision, Values & Mission
Organization- wide Deployment
Recruitment & Separation processes
Competency Development & Training
Performance Management
 
 
   
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