Telecom revolution in India is unprecedented. Telephone density continues to multiply at a frantic pace. With the large increase in customer base telecom service providers are constantly being challenged in terms of the Quality of Service in the customer context. Challenges abound in the areas of standardising processes and improving the service levels of the call centers. Billing and Collections is an equally large area of concern.

ECS has done extensive work in the services sector and has solutions to improve processes and make them more effective. ECS has strengths in Process Management, HR and Change Management and Quality Deployment. These strengths enable us to offer customised solutions for this sector.